• Starting the Climb Towards the CMM Level 2 Plateau

	Ray Dion

• A Qualitative Analysis Method for Auditing Software Maintenance Processes and Organizations

	Lionel Briand, Walcelio Mello, and Carolyn Seaman

• Modeling Software and Business Processes in Large Organizations: Experience Report

	Naser Barghouti and David Rosenblum

• The People-CMM

	Bill Curtis, William Hefley, Sally Miller, and Michael Konrad

• A Multi-Method Approach to Performing Empirical Research

	John Daly, James Miller, Andrew Brooks, Marc Roper, and Murray Wood

• Tool Support for Software Process Improvement and Capability Determination: Changing the Paradigm of Assessment

	Mary Campbell

• Report on the 4th European Software Process Workshop

	Wilhelm Schaefer