Detailed Table of Contents

Foreword

How this document is organized
Future Versions
Ordering Information
Comments and Suggestions


Acknowledgments and Document History


Document History
Acknowledgments


Model Overview


Objectives
Benefits
Implementation


Implementation Guidelines


Overview
Scope
Application Guidelines

Using Trillium in a Capability Evaluation
Using Trillium in a Capability Joint-Assessment
Using Trillium in a Capability Self-Assessment
Using Trillium in a Continuous Improvement Program


Model Description


Scope
Model Foundation
The Trillium Scale
Architecture of the Trillium Model
Capability Areas
Capability Profile
Capability Level
Roadmaps
Relationship to other Standards
How Trillium Practices are Developed


Trillium Capability Areas, Roadmaps and Practices.


Essential Information About Trillium Practices

Conventions
Guidelines for Interpreting Practices
Definitions

Capability Area 1: Organizational Process Quality

Roadmap 1.1: Quality Management

Level 2

Business Planning
TQM Program
Quality System Leadership

Level 3

Business Planning
TQM Program
TQM Training
Executive Performance Tracking
Communication with Employees
Customer Data Analysis
Employee Survey
Employee Recognition

Level 4

TQM Training
Employee Survey

Roadmap 1.2: Business Process Engineering

Level 2

Business Process Documentation
Functional Responsibilities
Organizational Unit Mandate

Level 3

Business Process Documentation
Cross-Functional Activities
Employee Initiative

Capability Area 2: Human Resource Development and Management

Roadmap 2.1: Human Resource Development and Management

Level 2

Training Planning
Functional Training

Level 3

Human Resource Selection
Training Responsibility
Training Resources
Training Planning
Training Program
Training Courses
Training Effectiveness
Training Records
Functional Training
Product Training
Project Training

Level 4

Functional Training

Capability Area 3: Process

Roadmap 3.1: Process Definition

Level 2

Process Documentation
Project Life-Cycle Model
Level 3
Resources
Life-Cycle Model
Process Span and Integration
Concurrent Engineering
Process Ownership and Management
Process Documentation
Process Development
Tailoring
Process Assets Repository

Level 4

Cross Functional Product Development & Support

Roadmap 3.2: Technology Management

Level 2

Technology Introduction in Projects

Level 3

New Technology Monitoring
Technology Improvement Trial
New Technology In Pilot Use
Technology Selection Procedure

Level 4

Functional Responsibility
Funding & Resources
Planning
Data Collection

Level 5

Functional Responsibility
Technology Incorporation

Roadmap 3.3: Process Improvement & Engineering

Level 2

Activities
Benchmarking

Level 3

Functional Responsibility
Funding & Resources
Policies & Procedures
Planning
Scope
Coordination
Causal Analysis
Improvement Deployment
Quality Goals

Level 4

Functional Responsibility
Funding & Resources
Policies & Procedures
Management Reviews
Quality Goals
Data Collection
Scope
Improvement Team Participation
Improvement Deployment
Feedback

Level 5

Process Improvement Repository

Roadmap 3.4: Measurements

Level 2

Costs
Product Measurement
Project Measurement
Process Measurement
Process and Product Failures
Customer Satisfaction

Level 3

Measurement Planning
Process Measurement
Product Measurement
Data Analysis
Process and Product Failures
Customer Satisfaction

Level 4

Process Measurement
Quality Management

Level 5

Statistical Process Control

Capability Area 4: Management

Roadmap 4.1: Project Management

Level 2

Statement of work
Accountability & Authority
Planning
Risk Management
Scheduling
Data collection
Tracking
Reviews

Level 3

Funding
Policy
Process Tailoring
Project Planning
Resource Management
Risk Management
Management Reviews

Level 4

Defect Prevention
New Technology Introduction

Roadmap 4.2: Subcontractor Management

Level 2

Resources
Selection Process
Contractual Agreement
Contract Management
Acceptance
Subcontractor Performance Evaluation

Level 3

Quality Requirements
Quality Performance
Quality Improvement Program

Roadmap 4.3: Customer-Supplier Relationship

Level 2

Liaison
Contractual Information
Customer Project Reviews
Customer Interaction

Level 3

Joint Requirements Development
Joint Application Design
Quality Assurance Functions Liaison
Interface Performance

Roadmap 4.4: Requirements Management

Level 2

Funding
Procedure
User Requirements
System Requirements
System Requirements Allocation
System Requirements Changes

Level 3

Market Analysis
Quality Goals

Level 4

Customer Requirements

Roadmap 4.5: Estimation

Level 2

Work Product Size
Development Effort
Target Computer Resources

Level 3

Process Repository
Project Size Management
Estimation Model

Capability Area 5: Quality System

Roadmap 5.1: Quality System

Level 2

Roles and Responsibilities
Funding
QA Planning
QA Activities
Audits and Reviews
Audit and Review Reporting
Corrective Action
Quality Records

Level 3

Organizational Quality System
Policy and Commitment
Internal Audits
Senior Management Review
Funding
Corrective Action
Product Quality

Level 4

Quality Goals
Benchmarking

Level 5

Benchmarking
Leadership

Capability Area 6: Development Practices

Roadmap 6.1: Development Process

Level 2

Implementation
Funding

Level 3

Policy
Process
Product Architecture

Level 4

Process Model

Roadmap 6.2: Development Techniques

Level 2

High Level Languages
Analysis and Design
Dependencies

Level 3

Analysis and Design
Performance Modeling
Prototyping
Code Generation
Code Metrics

Level 4

Formal Methods
CASE Tools
Design Metrics

Level 5

Constructive development
Code Generation
Executable Generation

Roadmap 6.3: Internal Documentation

Level 2

Requirements
Design
Code
Test Cases

Level 3

Development and Maintenance
Requirements
Design
Code
Test Cases
Conformance to Standards
Notation
Updates

Roadmap 6.4: Verification & Validation

Level 2

Planning
Funding
Peer Reviews
System Testing
Operational Testing
Regression Testing

Level 3

Testing Process
Test Case Application
Integration Testing
Peer Reviews
V&V Results
V&V Efficiency
V&V Adequacy

Level 4

Test Case Generation
V&V Efficiency
V&V Adequacy
Defect Density Analysis

Roadmap 6.5: Configuration Management

Level 2

Scope
Function
Funding
Planning
Repository
Traceability
Change Control
Baselines
Reporting

Level 3

Scope
Traceability

Level 5

Scope

Roadmap 6.6: Re-Use

Level 2

Cloning
Third Party Components

Level 3

Process
Cloning
Component Repository
Component Development
Component Re-Use
Re-Use Across the Product Line

Level 4

Product Line Re-Use Process
Pre-Developed Designs
CASE Tool Support
Factoring Re-Use into Product Costing

Level 5

CASE Tools

Roadmap 6.7: Reliability Management

Level 2

Planning
Availability Criteria
Data

Level 3

Operational Profile
Design
Reliability Growth Models

Level 4

Reliability Modeling

Capability Area 7: Development Environment

Roadmap 7.1: Development Environment

Level 2

Work Environment
Computing Resources

Level 3

Computing Resources
Cooperative Development Support
Repository Access
Test Bed Access
CASE Environment

Level 4

CASE Environment

Level 5

CASE Tools

Capability Area 8: Customer Support

Roadmap 8.1: Problem Response System

Level 2

Customer Interface
Function
Process
Planning
Customer Reports
Problem Fix Dissemination
Change Confirmation

Level 3

Process
Customer Reports
Patching Policy

Roadmap 8.2: Usability Engineering

Level 2

Product Benchmarking
Customer Site Visits
User Involvement
Human-Machine Interface

Level 3

Product Benchmarking
User Work Flow Analysis
Measurements
Usability Parameters
Human-Machine Interface

Level 4

User Needs Evolution
Design Rationale

Roadmap 8.3: Life-Cycle Cost Modelling

Level 2

Cost Models

Level 3

Cost Models
Life-Cycle Cost Analysis

Level 4

Life-Cycle Cost Models

Roadmap 8.4: User Documentation

Level 2

Process

Level 3

Process
Concurrent Engineering
Prototype
Testing
Features

Level 4

Features

Roadmap 8.5: Customer Engineering

Level 2

Release Schedule
Fixed and Residual Problems
Features
Order Processing
Manufacturing, Delivering, Installation and Maintenance Processes
Customer Information

Level 3

Order Processing
Customization
Installation Process
Customer Familiarization
Customer Impact

Roadmap 8.6: User Training

Level 2

Training Material Development
Training Material V&V

Level 3

Training Material V&V


Appendix 1: List of Abbreviations

Appendix 2: Glossary

Appendix 3: Index

Appendix 4: Bibliography

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